Privacy Policy
Updated and Effective as of October 2023
At Future Family, Inc., we are committed to supporting you during your fertility journey. Our mission is to provide women and couples with the care, support, and expertise they need and deserve. We seek to help answer your questions, help you advocate for your own care, and to manage the complex journey of fertility treatment.
Further, we value your privacy. This privacy policy (“Policy”) describes the information we collect when you access or use our website https://www.futurefamily.com/ and related services (“Services”) and how we use, disclose, and protect this information. Your access and use of our Services indicate your consent to the terms of this Policy.
Information We Collect
Information You Provide
In order for us to provide you with our Services, we may ask you to provide us with or collect from third party sources, certain information, including:
- your name, location, and your contact information (such as your e-mail address, phone number, billing and physical addresses, and your account password);
- identification information (social security number)
- demographic data (such as your gender, your date of birth, and your zip code);
- financial and payment information (such as your income and asset information, credit or debit card number, bank account routing number, and billing and shipping address); and
- health history and details about your fertility journey.
We may, as needed, share this information with any healthcare providers (e.g. clinics, pharmacy partners, etc.) that you list on your loan application or loan contract with us. We may also share information about your loan such as credit decision (approval), loan amount and disbursement details.
If you communicate with us by, for example, e-mail, telephone, online form, or letter, any information provided in such communication may be collected. Further, you may provide us with your Google account information to receive Google calendar updates and notifications.
Information We Collect When You Use Our Services
Location Information
Some of the features of our Services may enable us to access your location in order to tailor your experience with our Services based on your location (“Location-based Services”). In order to use certain Location-based Services, you may be asked to enable certain features of your mobile phone, which enable us to identify your location through a variety of means, including GPS location, IP address, or cellular, Wi-Fi, or Bluetooth signals, as available. If you choose to disable any Location-based Services on your device, you may not be able to utilize certain features of the Service.
Information from Local Storage and Similar Technologies
We use local storage and may use other tracking technologies on our Services. Local storage is a file created by a website on your device used to retain data on your device across visits to the same website. Local storage helps us track and target the interests of our users to enhance their experience with our Services. Some of our business partners may use cookies, local storage or similar technologies on our Services. However, we have no access to or control over these technologies. For information about how to opt-out of or manage certain use of local storage and other technologies, please see the Your Choices section below.
Information from Clinics
In providing our Services to you, we help manage a shared calendar of the appointments you scheduled with the clinic. In doing so, we’ll obtain information about the dates, times, and nature of your appointments. If you authorize the clinics to do so, they will share with us your treatment schedule, which will include information about your appointments and medications. To the extent you are receiving services from a clinic or other entity subject to the Health Insurance Privacy and Accountability Act of 1996, as amended, and its implementing regulations (collectively, “HIPAA Covered Provider”) you must execute an authorization with the HIPAA Covered Provider on a form they provide before requesting that it provide any information to Future Family.
How We Use Information
We may use the information we collect in the following ways:
Provide & Improve Services
When you register for our Services, we use the information you provide to create and maintain your account. The information we collect also helps us improve, enhance, personalize, and promote our website, products, and services. You understand and agree that as part of the registration process that we will use the information you provide to verify your eligibility to use our Services.
Communications
We will communicate with you if you’ve provided us the means to do so. For example, if you’ve given us your email address, we may send you promotional email offers or email you about your use of the Services. If you do not want to receive promotional emails from us, please indicate your preference by opting-out via the links provided in the emails. Note, that if you opt-out of receiving our promotional emails, you may still receive transactional emails from us.
Surveys & Contests
From time-to-time we may offer surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and provide the relevant information. Information requested in relation to these surveys or contests may include your contact information, demographic information, and other information you provide. Contact information will be used, for example, to notify the winners and award prizes. Survey information will be used, for example, to monitor and improve our Services and your satisfaction or to see if there are any useful trends in fertility that can help the fertility industry and journalists understand more about what people are thinking about and doing around fertility issues. All participants in surveys will be noted as anonymous.
How We Disclose Information
We may disclose the information we collect, including in the following ways:
Vendors & Service Providers
We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide our Services to you; for example, we use a payment processing company to receive and process your credit card transactions for us. In addition, we may use third party analytics vendors to evaluate and provide us with information about your use of our Services. These analytics service providers may set and access their own cookies, pixel tags and similar technologies on our Services and they may otherwise collect information about you over time and across different online services.
Aggregate Data
We may de-identify your information and process, use, and share it in an anonymous and aggregated form for other purposes than described above.
Business Transfers
We may choose to buy or sell assets, and may share and/or transfer your information in connection with the evaluation of and entry into such transactions. Also, if our company (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, your information could be one of the assets transferred to or acquired by a third party.
As Required by Law and Similar Disclosures
We reserve the right to access, use, preserve, transfer, or disclose, at any time without notice to you, any information as reasonably necessary to:
- comply with any applicable law, regulation, subpoena, or legal process, or respond to any governmental requests or regulatory investigation and to cooperate with law enforcement, if we believe such action is required or permitted by law;
- enforce this Policy or our Terms of Use, including investigating any potential violations;
- protect the safety, integrity, rights, or security of our users, our Services or equipment, or any third party; or
- detect, prevent, or otherwise address fraud, security, or technical issues related to our Services or those of our business partners.
Your Choices
You may opt-out of receiving our marketing emails, change or correct your information, or express your concern about the use of your information at any time. To do so, please contact us via the email address or phone number provided below in the Contact Us section.
Many web browsers allow you to manage your preferences relating to tracking technologies. For example, you can set your browser to refuse cookies or delete certain cookies. You may be able to manage other technologies in the same way that you manage cookies using your browser’s preferences. Additionally, you can delete your cache, browser history, stored password, and other browser storage that will remove any local storage. Please note that if you choose to block tracking technologies, doing so may impair the use of our Services.
If you prefer to not receive targeted advertising, you may be able to opt-out of some network advertising programs that use your information. To do so please visit the Digital Advertising Alliance (“DAA”) Opt-Out Page: http://www.aboutads.info/choices and the Network Advertising Initiative Opt-Out Page: www.networkadvertising.org/choices/. These Opt-Out Pages provides tools identify their member companies that have cookies on your browser and provides links to those companies. Please note that even if you choose to remove your information (opt-out), you will still see advertisements. Additionally, many network advertising programs allow you to view and manage the interest categories they have compiled from your online browsing activities. These interest categories help determine the types of targeted advertisements you may receive.
California Online Privacy Protection Act Notices
We do not respond to Do Not Track (DNT) signals because we have not adopted a DNT standard. When you use our web site, third parties have the ability over time and across different Web sites to collect information about you and your online activities. Except as may be described herein, we do not authorize the collection of Personal Identifiable Information (PII) for third party use through advertising technologies.
Notice to California Residents
Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to contact us to prevent disclosure of certain information to third parties for such third parties’ direct marketing purposes; in order to submit such a request, please contact us at support@futurefamily.com. California residents are entitled to ask us for a notice identifying the categories information which we share with our affiliates and/or third parties for marketing purposes, and providing contact information for such affiliates and/or third parties. If you are a California resident and would like a copy of this notice, please submit a written request to support@futurefamily.com.
Transborder Transfer
Our Services are mainly geared toward U.S. residents. If you live outside of the U.S., your information may be subject to privacy laws that are different from those in your country of residence. Information collected within the European Economic Area (“EEA”) and Switzerland may, for example, be transferred to and processed by third parties identified above, located in a country outside of the EEA and Switzerland, where you may have fewer legal rights in relation to your information.
Third Party Links
We may display advertisements or complimentary offers from third parties and other content that links to third party websites. We cannot control or be held responsible for third parties’ privacy practices and content. Please read their privacy policies to find out how they collect and process your personal information.
Security
We are committed to protecting your information. We seek to use reasonable organizational, technical, and administrative measures to protect information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. Your password protects your user account, so you should use a unique and strong password, limit access to your computer and browser, and log out after having used our Services. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account with us has been compromised), please immediately notify us of the problem by contacting us in accordance with the Contact Us section below.
Children
You must be 18 or older to use our Services. Our Services are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18.
Updates to this Policy
From time to time we may make changes to this Policy. To inform you of any change, we will post the updated Privacy Policy on our Services and indicate at the top of this Privacy Policy when it was updated. If we make any revisions that materially change the ways in which we use or share personal information previously collected from you, we will notify you through the Service, by email, or other communication. Your continued use of our Services after we have updated this Policy constitutes your acceptance of the changes.
Contact Us
If you have questions about this Policy please contact support@futurefamily.com.
Privacy Notice
Updated and Effective as of 23 May 2019
| FACTS | What does Future Family do with your personal information? |
| Why? | Financial companies choose how they share your personal information. Future Family gives consumers the right to limit some but not all sharing. This notice tells you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do. |
| What? | The types of personal information we collect and share depend on the product or service you have with us. This information can include:
|
| How? | All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons Future Family chooses to share; and whether you can limit this sharing. |
| Reasons we can share your personal information | Does Future Family share? | Can you limit this sharing? |
|---|---|---|
For our everyday business purposes— such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus | Yes | No |
For our marketing purposes— to offer our products and services to you | Yes | No |
| For joint marketing with other financial companies | No | We don’t share |
| For our affiliates’ everyday business purposes— information about your transactions and experiences | No | We don’t share |
| For our affiliates’ everyday business purposes— information about your creditworthiness | No | We don’t share |
| For our affiliates to market to you | No | We don’t share |
| Questions? | Call 1.866.500.5628 |
| Who we are | ||
|---|---|---|
| Who is providing this notice? | Future Family, Inc. | |
| What do we do | ||
|---|---|---|
| How does Future Family protect my personal information? | To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. | |
| How does Future Family collect my personal information? | We collect your personal information, for example, when you
| |
| Why can’t I limit all sharing? | Federal law gives you the right to limit only
| |
| Definitions | ||
|---|---|---|
| Affiliates | Companies related by common ownership or control. They can be financial and nonfinancial companies.
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| Nonaffiliates | Companies not related by common ownership or control. They can be financial and nonfinancial companies.
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| Joint Marketing | A formal agreement between nonaffiliated financial companies that together market financial products or services to you.
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